This privacy statement (“Statement”) explains how Takeaway.com Group B.V. and its subsidiaries and affiliates (“JET”, “we”, “us” or “our”) collect, use, disclose, and otherwise process personal data and applies to the processing of personal data of restaurant partners, grocery stores, convenience stores or other business partners (“Partner”) that make use of our platforms and products, including the website, app, Partner webshop, JET's platform and services (“Services”).
At JET, we strive to protect the privacy of everyone in our community.
It is important that you read this Statement, together with any other privacy statement that may apply to you or that we may provide on specific circumstances or to specific services when we are collecting or processing personal data about you, so that you are aware of how, why we are using such data, your rights regarding your personal data and how to exercise them.
What personal data we process and why
Personal data, in this Statement also referred to as “your data”, means any information or set of information from which we are able, directly or indirectly, to personally identify you, in particular by reference to an identifier, e.g. name and surname, email address, phone number, etc. It does not include data where the identity has been removed (anonymous data).
JET processes your data because we have entered into our Partner Agreement with you regarding the use of our services. We use the following data for the following purposes.
1. Registration process
We process your personal data that is required to register you as a Partner including our contracting process with you. The legal ground for this processing is the performance of our contract with you. We also process your personal data during the registration process to comply with our legal obligations under applicable laws for purposes such as to comply with money laundering, terrorist financing, tax and/or equivalent requirements. We may collect and use your personal data in reliance on our legitimate interests (or those of any third party which include reasons such as fraud prevention or prevention of other criminal acts and/or to keep our systems secure. We may verify your identity via manual or digital means, depending on your consent.
If required, as part of legal obligations we may ask you for an email address that will be published on our platform. Please be aware this email will be publicly available, we advise you not to use a personal email address.
We process the following data in the registration process:
● (Company) name
● Address details
● Contact details
● Chamber of commerce number.
● VAT number
● TIN information DAC7 and Tax identification number
● Payment method
● Copy of proof of identity legal representative/Ultimate Beneficial Owner (UBO) ● Copy of Bank Statement
● Articles of Association (If no UBO is available)
● Chamber of Commerce extract
● Proof of financial information such as copy of bank statement
● Copy of proof of domestic address
2. Order process
When your business is listed on our platform or makes use of our Services via Partner webshop we process your personal data. The legal ground for this processing is the performance of our contract with you and/or for us to comply with legal obligations in accordance with the applicable data protection regulation. We may process the following personal data for the purposes described above:
● (Company) name
● Address details
● Contact details
● Chamber of commerce number, VAT number (if applicable)
● Order and transaction details (if applicable)
● Payment details data (if applicable)
3. Partner Portal and Partner Webshop Account
JET provides you with a Partner account. You create your account and for your business to appear on our platform in accordance with your Partner agreement with us. The Partner portal provides you with access to essential information such as your invoices, and provides you with operational options for your business.
Within the Partner portal you have the option to assign access rights to the portal to your employees. Please note that the access to the account is managed by you. We may process the following personal data for the purposes described above:
● (Company) name
● Address details
● Contact details
● Chamber of commerce number.
● Copy of a business bank card/declaration
● Copy of proof of domestic address
● Invoices in accordance with your Partner agreement with us
● Employee account login (if applicable)
● Log-in credentials (if applicable)
Similarly, to be able to order via our Partner webshop (in applicable markets) you will have to register with an account. This account is necessary to make sure we only provide our Services to our Partners and others within the catering and hospitality sectors.
If you are not a Partner registered to our main platform we may ask you for your chamber of commerce number and/or VAT number to make sure we are only providing our Services to the catering and hospitality sectors. We may process the following personal data to create and maintain your webshop account:
● (Company) name
● Contact details
● Chamber of commerce number (if applicable)
● VAT number (if applicable)
● Order data
● Payment details data
5. Customer Services and Support
If you contact our customer services department, we will use the information you provide to answer your question or handle your complaint. The legal ground for this processing is the performance of our contract with you and/or to comply with our legal obligations under applicable data protection laws. We will process the following data for customer services:
● Name
● Address details (if applicable)
● Contact details
● Order and transaction details (if applicable)
● Payment details (if applicable)
● Remarks and comments (if applicable)
● Any other personal data provided by you in the customer services communications
We may collect personal data under call recordings to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.
The legal basis for this processing by JET is that such processing is necessary for performance of a contract, in addition to any legal obligation or legitimate interest we may have.
6. Marketing
We also process your data in order to be able to send you (personalised) marketing communications. We process your personal data for these marketing purposes based on your consent, unless your consent is not required under applicable law. If you would like to change your preferences regarding receiving these messages and messages, you can unsubscribe via the unsubscribe link in the message, via your account settings in the Partner portal or via our privacy form. We may process the following personal data for the purposes described above:
● (Company) Name
● Address details
● Contact details
● Campaign details (optional)
● Device ID (if applicable)
● Cookie and technology data (if applicable)
In order to enable us to personalise your user experience with JET and optimise our Services offered to you, we may use automated decision making and profiling for marketing purposes. Please refer to ‘’Automated Decision Making and Profiling’’ section below for further information.
There may be cases where JET may process your personal data for promoting third-party offers, products and services to you. The legal basis for this processing of personal data is your consent unless your consent is not necessary according to the applicable law. Whenever you want to change your preferences with respect to receiving such messages and notifications, you can unsubscribe using the unsubscription link in the relevant messages or to opt-out of communications by SMS reply with "STOP” in accordance with applicable law. You may also decline marketing messaging sent by push notifications by refusing the relevant permission to our app in your phone or tablet settings, however this will also prevent you from receiving order updates via push.
7. Research surveys
To ensure that our Services are consistent with your preferences, your personal data may be used for purposes such as conducting user research or satisfaction surveys. JET will process your personal data after you have consented to this, unless this is not required under applicable law. We may process the following personal data for the purposes described above:
● (Company) name
● Address details
● Contact details
● Research input
8. Campaigns, Competitions, Merchandising and Promotions
JET may launch specific campaigns or content in connection with our Services. If you want to participate in a campaign, competition, merchandising, promotion or benefit from these contents in connection with our Services, JET asks you for permission to process your personal data where the processing cannot rely on the performance of our contract. Where we have requested your consent, you can always withdraw your consent by contacting us using the contact details provided to you within the campaign or via our partner portal. We process the following data for these campaigns and promotions:
● Name
● Address details (if applicable)
● Contact details
● Campaign details (if applicable)
● Transaction details of merchandising orders placed through JET approved merchandising sites
8. Cookies
JET uses cookies or similar technologies for functional, analytical and marketing purposes. Data that is processed for cookie purposes differs per purpose (functional, analytical or marketing) and depends on the preferences you set. Please refer to our Cookie Statement for more information about how we use cookies and how to set your preferences.
9. Analytics
JET uses your information to comply with our reporting obligations to advertisers and to improve our website and our range of products and Services. The legal basis for this processing is that the processing is necessary to pursue a legitimate interest of JET (analysis & reporting) under the applicable law. We always ensure that the reports do not contain any information that can be traced back to you.
10. Courier App
JET provides the Courier App to you as a Service that allows you to assign, track and coordinate the delivery of your orders and drivers. The Courier App portal is provided to the Partner for this processing activity and allows you to sign-up your couriers. JET may require you to sign up your couriers to the Courier App portal for the performance of contract reasons. The provision of the Courier App and Courier App portal to you as Partner is necessary to pursue a legitimate interest of JET (analysis & reporting) under the applicable law. Users of the Courier App are additionally informed about the processing activities by a separate statement available
in the Courier App. We may process the following personal data for the purposes described above:
● (Company) Name
● Address details
● Contact details
● Location details of couriers (if applicable)
● Device ID (if applicable)
● Cookie and technology data (if applicable)
11. Courier reviews
We may offer you the opportunity to submit a review of couriers. The legal basis for this is your consent unless your consent is not necessary according to the applicable law.
JET processes the personal data you provide when submitting a review. The legal basis for the processing of personal data when you submit your reviews is the consent provided by you. You can withdraw your consent by contacting us via our privacy form.. We process the following personal data when you post a review:
● First name (if submitted)
● Contact data
● Review
How we collect your personal data
We acquire, process and retain your personal data, as well as personal data about devices you use to navigate to JET platforms on your computer or mobile, which you provide to us by making use of our platforms, creating an account, benefiting from our Services or otherwise by contacting us.
We process personal data that you provide voluntarily, that we collect automatically and that we obtain from third party sources for the purposes outlined in this Statement.
- Personal data that you provide voluntarily: We may receive personal data provided from you when you list on our platform, create an account with us or provide for your marketing preferences or for surveys or reviews in connection to our Services.
- Personal data that we collect automatically: With your prior consent or when permitted by applicable law, when you browse our platforms, we may automatically collect technical data about your equipment, browsing activities and patterns. We use this personal data by using cookies, server logs and other similar technologies. These self-learning algorithms generate content that they use to personalise your user experience, selecting in particular those items that you are interested in, as well as to
support the overall optimisation of our Services. For our cookie policy, please refer above (Cookies) for more information.
We may allow you to use social media sites to create your account or link your account to the relevant social media site. These social media sites may provide us with automatic access to certain personal data they hold about you (e.g. content viewed by you, content liked by you, and information regarding the advertisements you have been shown or may have clicked on). Where we receive such information, we may use this information to further personalise your experience with us in line with your marketing preferences.
- Personal Data that we obtain from third-party sources: We may receive personal data from third party sources, including advertising networks and social media platforms such as Facebook or technical payment and delivery services providers which may be located outside EU for purposes such as to support procurement of our Services, to measure the performance of marketing campaigns for our Services; and better understand your preferences so that we can customise our marketing campaigns and Services accordingly. Where we may receive such personal data, we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal data with us.
We also benefit from publicly available information from public authorities and local councils to verify that you have the correct license and certifications to run your business operations.
We make sure we have a legal basis to collect and use your personal information. The legal basis we rely on will change depending on the type of information and the context in which we collect it. Our main reason for collecting and using information obtained from third-party sources is to perform our contract with you, but we may also process it where it is in our legitimate business interests to do so in order to constantly improve our Services and make it even easier to partner with you.
Additional purposes
We will only use your personal data for the purposes described above, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we want to use the data for a different purpose, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where required by applicable data protection law.
Automated decision-making and profiling
For the purposes described above we may use automated decision-making and profiling. Automated decision-making takes place when an electronic system uses personal data to make a decision without human intervention. We make sure measures are in place to safeguard your rights when we use automated decision-making.
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you. If you want to object to this type of processing, you can contact us via our privacy form.. We will then proceed to reassess the situation and/or provide you with more information about why and how such automated decision was made.
How long we keep your data
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, tax, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, whether we can achieve those purposes through other means, and the applicable legal, contractual or similar requirements to retain your personal data.
In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.
Sharing your personal data with customers
JET shares your details with the customer who ordered from you. Since the customer is your direct customer, you have your own responsibility and own obligations with regard to the processing of their personal data. Customers may contact you directly if they have any questions about how you handle their personal data.
You and we are separate data controllers with regard to the personal data of customers that are processed for your and our own purposes and with your and our own resources and/or on your or our behalf. This means that we are both independently responsible for the processing of the personal data of which we (partly) determine the purposes and means.
Sharing of your personal data with others
JET may work and/or share data with other companies within the JET group and other third parties in order to carry out the processing described above.
These group companies and third parties will process your personal data on behalf of us as data processors or as autonomous data controllers (as defined or referred under applicable data protection law including concepts as the equivalent of controller or processor), and have access to your personal data for the purposes described in this Statement. We require group companies and third parties to protect it in accordance with the standards set out in this Statement and we take appropriate measures pursuant to the applicable data protection laws to ensure the same level of protection and confidentiality of your personal data.
We will also share your data with other third parties where appropriate or required by applicable law or regulation (including a court order) or where we believe disclosure is necessary to
exercise, establish or defend legal rights or to protect the vital interests of any person. Such third party controllers may include law enforcement agencies.
We may also disclose your personal data to any company or prospective buyer of all or substantially all of our assets in connection with any sale or transfer of those assets.
Your personal data may be shared with the following parties:
● JET’s affiliates, subsidiaries and/or group companies of JET
● Service providers such as providers for software, hosting, application support, delivery, logistics, information security, etc.
● Third parties who undertake various activities to promote, market or support our Services. This includes social media platforms like Facebook, offshore customer support agents, marketing service providers, eCRM partners who manage our marketing emails and push notifications, partners who send you text messages when your order is on its way, delivery companies who deliver your order to you.
● Implementation partners
● Merchants, payment and card service providers such as Adyen (for their privacy statement please see here) and marketing service providers
● Customer satisfaction survey firms
● Professional consultants
● Law enforcement, governmental or regulatory authorities ((including insurance companies, visa and tax authorities)
● Any other party provided that you have given your consent to the disclosure.
Third-party websites and services
Our website may include links to third-party websites and services. When accessing such third-party websites or services, please note that each of these websites has its own privacy statement. Although JET takes great care in selecting websites to link to, we cannot assume responsibility for the way in which they handle your data.
Where your data gets sent
If you are in the European Economic Area (EEA), Israel, Australia, New Zealand and Canada, please be aware that we may process and/or transfer your personal data outside of the EEA Israel, Australia, New Zealand and Canada. This may include transferring it to or accessing it from other jurisdictions, including jurisdictions that may not provide a level of protection equivalent to the your local- and/or data protection laws (“Non-Adequate Country”). Where we transfer personal data outside the EEA, Israel, Australia, New Zealand and Canada we will take into account any applicable statutory obligations relevant to personal data transfers, and in Non-Adequate Country, we will rely on appropriate safeguards, including EC approved standard contractual clauses or other lawful binding transfer mechanism pursuant to the applicable data protection law.
Rights, questions or complaints
We inform you that, with regard to the personal data, you can exercise the rights provided for by applicable data protection laws, which may include the right to request access to, rectification of, or erasure of personal data or restriction of processing, and to object to processing, the right to data portability, to withdraw your consent at any time (without prejudice to the lawfulness of the processing based on the consent given prior to the withdrawal) as well as to lodge a complaint with a supervisory authority.
To exercise your rights please contact us via our privacy form.
Please keep in mind that email communications are not always secure. Therefore, please do not include sensitive information in your emails to us.
We will do our best to address your request in time and free of charge, except where it would require an excessive and disproportionate effort. In certain cases, we may ask you to verify your identity before we can act on your request.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data. If you share with us data of other people, it is your responsibility to collect such data in compliance with local legal requirements. For instance, you should inform such other people, whose data you provide to us, about the content of this Statement and obtain their prior consent.
If you have any other questions or complaints about the processing of your personal data, we will be happy to contact you. We would also like to hear from you if you have tips or suggestions on how to improve our privacy policy. For more information about our use of your personal data or exercising your rights as outlined above, please contact our Group Data Protection Office via our privacy form or the contact details set out below.
Security
JET takes personal data protection seriously and we therefore take appropriate measures to protect your personal data against misuse, loss, unauthorised access, unwanted disclosure, and unauthorised alteration.
Within JET we limit the access to your data as much as possible and only provide our employees access to your data on a “need-to-know” basis.
If you feel that your personal data are not adequately protected or there are indications of misuse, please contact us on privacy form.
Updates to this privacy Statement
We may update this Statement from time to time in response to changing legal, technical or business developments. When we update our Statement, we will take appropriate measures to
inform you, consistent with the significance of the changes we make. If required by applicable data protection law, we will ask your consent to any material changes to this privacy statement.
We encourage you to periodically review this Statement for the latest information on our privacy practices.
To the extent we have local language versions, the English version of this Statement shall prevail in case of conflicts between the different language versions.
Contact us
The data controller of your personal data is the Just Eat entity present in the country where you use our Services, unless stated otherwise in this Statement.
If you have any questions or concerns about this Statement and/or our privacy practices, please contact our Data Protection Officer: via our privacy form or by contacting our DPO Office here.
Just Eat Takeaway.com Data Protection Officer/ Privacy Council - Takeaway.com Group B.V.
Piet Heinkade 61
1019 GM AmsterdamOosterdoksstraat 80
1011 DK Amsterdam
Netherlands
This privacy statement may be updated and was last updated on 08.03.2023.
